1. Booking and Payments:
   - A 50% deposit is required at the time of booking.
   - The remaining balance must be settled 7 days before the event date.

2. Short Notice Orders:
   - Orders placed with less than 1 week notice may be subject to an additional rush fee.

3. Refund Policy:
   - No refunds for canceled events after payment is made.
   - Payments can be applied to future bookings within 6 months of the originally scheduled event.

4. Delivery and Setup:
   - Fees apply for delivery and decor setup based on location.
   - Additional fees may apply based on load, staff requirements, and setup time.
   - Customers must be present at the delivery location; items will not be left unattended.

5.Security Deposit:

•       A security deposit is required to cover potential damages or missing items.
The security deposit is required to be submitted at the same time as the remaining balance payment.
•       The security deposit will be held and refunded after the event, minus any deductions for damages or missing items, in accordance with our security deposit policy.

6. Damages and Inspection:
   - Pure Wonder Events is not responsible for damages after merchandise is delivered.
   - After the event, all equipment will be picked up and inspected.
-If damages or items are missing, the corresponding amount will be deducted from the security deposit.
-Pure Wonder Events will notify clients of any deductions from the security deposit and provide a detailed breakdown.

7. Late Pick-Up Fees:
   - Late pick-up fees may apply .

8. Cleaning Responsibility:
   - Pure Wonder Events is not responsible for cleaning up waste/trash after the event.

9. Venue Confirmation:
   - Customers must confirm with the venue that rented items/services are permitted.
   - A $100 Relocation fee applies if the wrong location is provided.

10. Media Use:
    - Photos and videos taken during events may be used for promotional content on the Pure Wonder Events website and social media.

11. Balloon Care:
    - It is the client's responsibility to prevent balloon damage, especially in direct sunlight.

12. Client Responsibility:
    - Clients are responsible for the care of all rented items from Pure Wonder Events.

13. Parking and Elevator Fees:
Clients are required to settle any parking or elevator fees promptly to ensure a smooth delivery, setup, or pickup process.